Track and Trace After Hours

Ensure real-time shipment visibility, monitor active loads during after-hours shifts, and proactively resolve operational delays to maintain service excellence at AiQO.

🏢 About AiQO

AiQO partners with companies to build high-performing teams and strengthen their operations through nearshore workforce solutions. We're growing our logistics operations team and looking for a dependable Track & Trace Coordinator to ensure seamless execution and total shipment visibility during critical after-hours shifts.

🎯 About the Role

You'll support AiQO’s freight brokerage operations by monitoring active shipments from pickup through final delivery during after-hours shifts. You'll maintain direct contact with carriers and drivers, keep TMS tracking data accurate, and proactively identify potential service issues before they impact customers.

This is a fast-paced, high-accountability operational role for someone who thrives in a dynamic environment, handling 10-15 active loads per night. You’ll coordinate load recoveries, obtain essential shipping documents (BOLs, PODs), and work closely with Customer and Carrier Sales to ensure total shipment visibility and zero surprises.

✅ What You’ll Do

Shipment Tracking & Visibility

• Track and monitor active loads from dispatch to final delivery, updating ETAs, status, and notes in the TMS.

• Contact carriers and drivers via phone, email, and text to confirm pickup, transit progress, and arrival/departure times.

• Obtain and upload required shipping documents including BOLs, PODs, lumper receipts, and scale tickets.

Issue Escalation & Recovery

• Spot service failures early, including late trucks, missed appointments, breakdowns, detention, or reefer issues.

• Escalate critical delays immediately and stay in contact with carriers until issues are fully resolved.

• Coordinate load recovery solutions (such as replacement trucks) and process authorized Comchecks for carrier expenses.

Operational Execution & Data Integrity

• Maintain clear, detailed TMS notes so cross-shift teams understand shipment statuses at a glance.

• Assist with scheduling and confirming pickup and delivery appointments with facilities.

• Track compliance, on-time delivery metrics, and document collection completeness.

Learning & Development

• Master after-hours shipment workflows, reefer temperature monitoring, and load recovery protocols.

• Learn AiQO’s TMS tracking processes, status updates, and exception-handling procedures.

• Deepen knowledge of U.S. freight lanes, carrier compliance rules, and FMCSA regulations.

• Build strong problem-solving, communication, and conflict-resolution skills with drivers and carriers.

Team Collaboration

• Keep clear, professional TMS notes so cross-shift teams understand shipment statuses at a glance.

• Provide operational support to Customer Sales and Carrier Sales teams as needed.

• Deliver proactive communication so internal teams and clients are never surprised by unexpected delays.

🧩 What We’re Looking For

• Advanced English (B2–C1), with strong written and verbal communication skills.

• 1–2 years of experience in Track & Trace, freight brokerage, dispatch, or logistics operations.

• Experience with refrigerated (reefer) freight.

• Shift availability to work after-hours (11:00 PM – 7:00 AM) and afternoon/evening (3:00 PM – 11:00 PM) on-site in Barranquilla.

• Strong volume management capable of managing approximately 10–15 shipments simultaneously with high urgency.

• Dependable and detail-oriented with strong problem-solving skills and follow-through.

⭐ Nice to Have

• Experience with Transportation Management Systems (TMS).

• Familiarity with load recovery procedures and Comcheck issuance rules.

• Background handling multi-modal freight including FTL and temperature-controlled loads.

• Experience managing facility appointment scheduling and driver detention workflows.

• Proven ability to work independently and execute quick decisions in after-hours operations.

• Strong conflict-resolution skills when working with carriers, receivers, or shippers.

🎁 What We Offer

• Competitive compensation + night-shift surcharges as required by law.

• Work-life balance with structured schedules and supportive team environments.

• Job Stability with an indefinite-term contract, full legal benefits, and social security coverage.

• Professional growth & collaborative culture in a fast-growing logistics environment.

This role is a key driver of AiQO’s Operations career path. To grow to the next level, you’ll consistently meet procurement KPIs, expand carrier networks, optimize gross margins, sharpen rate negotiation skills, and manage capacity with increasing independence.